FleetGate Alerts

Last updated October 23, 2026

1. Who we are

FleetGate is trailer repair and terminal management software operated by Transport Media LLC, doing business as FleetGate ("FleetGate", "we", "us"). By signing in to or using FleetGate, you agree to these Terms.

2. Who these Terms cover

These Terms apply to everyone who uses FleetGate, including:

• Shops and their staff: administrators, managers and mechanics at shops that use or license FleetGate.
• Clients: carriers and fleet owners, and their representatives, who view trailers, approve repairs and receive invoices in FleetGate.
• Subcontractors and drivers who are given access to FleetGate for their work.

If you use FleetGate on behalf of a company, you confirm you are allowed to do so for that company.

3. Your account

Your account is created by you or by an administrator. Keep your password private and don't share your login. You are responsible for what is done under your account. Tell us right away at truckneedsllc@gmail.com if you think someone else has used it. What you can see and do depends on the role and permissions your organization gives you.

4. Using FleetGate

• Use FleetGate only for your work and only in ways your organization allows.
• Enter accurate information. Inspections, photos, counts, estimates and work records should reflect what actually happened.
• Don't try to access accounts, data or features you weren't given, copy or resell the software, interfere with the service, or upload anything unlawful or harmful.
• We may suspend or close accounts that break these Terms or put the service or other users at risk.

5. Estimates, approvals and invoices

Estimates, approvals, work orders and invoices in FleetGate are records of decisions made by the shops and clients using it. When you approve or deny a repair in FleetGate, that decision is recorded under your account. Prices, payment and other business terms are between the shop doing the work and its client; FleetGate is the software that records them, not a party to those agreements.

6. Your information and content

Work records you enter (such as inspections, repairs, photos, counts, live loads and invoices) belong to the organization they were created for, which may view and use them. You give us permission to store and process that content only to run FleetGate for you. How we handle personal information is described in our Privacy Policy.

7. FleetGate Alerts (text messages)

Program: FleetGate Alerts are work notifications sent by FleetGate to staff who opt in: new live loads, urgent trailer repairs, job assignments, clock-in reminders and reminders to update live loads. We never send promotional or marketing texts.

Opting in is optional. You choose whether to get texts when you add your mobile number in FleetGate, and you can change your choice anytime in My profile. Consent is not a condition of using FleetGate.

Message frequency varies with your work, for example when a live load or urgent repair comes in or a shift starts.

Message and data rates may apply. Check your mobile plan for details.

Text HELP for help. Text STOP to opt out at any time; you'll get one confirmation text and no further messages. Text START to sign up again.

Carriers are not liable for delayed or undelivered messages.

For support, email truckneedsllc@gmail.com. How we handle your number is described in our Privacy Policy.

8. Availability

We work to keep FleetGate available and accurate, but it is provided "as is" and may sometimes be unavailable, for example during updates. Keep your own copies of anything you must retain, such as invoices you need for your records.

9. Limits of our responsibility

To the extent the law allows, FleetGate is not responsible for indirect or consequential losses, such as lost profits or delays, arising from use of the service, from information entered by other users, or from messages that are delayed or not delivered.

10. Ending use

You can stop using FleetGate at any time. Your organization or we can close your account. Records you created may remain with the organization they belong to.

11. Changes and contact

We may update these Terms. When we make important changes, FleetGate may ask you to review and accept the new version before you continue. Questions? Email truckneedsllc@gmail.com.

Last updated October 23, 2026

This Privacy Policy explains how Transport Media LLC, doing business as FleetGate, collects and uses information in the FleetGate software and the FleetGate Alerts text program.

Information we collect

• Account details: your name, email or username, role and the organization you work with.
• Your mobile phone number and your text message choices, including when and how you opted in or out.
• Work records you enter: inspections, repairs, photos, trailer counts, live loads and notes.
• Clock-in and clock-out times, and your device location when you clock in or out.
• Basic device and browser details, used for security and to keep a record of your consent.

How we use it

• To run FleetGate and show your work to the people at your organization who manage it.
• To send the FleetGate Alerts you agreed to, and to honor HELP and STOP requests.
• To provide support, keep accounts secure and improve the service.

Text messaging and your phone number

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Your mobile number and text consent are shared only with the service providers that deliver our text messages, and only so they can send the texts you asked for. Text STOP to opt out at any time, or change your choice in My profile.

Sharing

We share information only with the organization you work with, with service providers that host and operate FleetGate for us, or when required by law. We do not sell personal information.

Keeping and deleting information

We keep information while your account is active and as needed for your organization's records. Consent records are kept as proof of your choice. To ask about or delete your information, email truckneedsllc@gmail.com.

Contact

Transport Media LLC (dba FleetGate) · truckneedsllc@gmail.com · See also our Terms of Service.